Terms of Service

These Terms of Service (the "Terms") govern your access to and use of Retriever, a digital loyalty platform operated by Retriever Labs ("we", "us", "our"), available at retrieverlabs.net (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Retriever lets cafés offer digital loyalty cards in Apple Wallet and Google Wallet. Customers join a café's program and collect points or stamps that the café's staff award and redeem. We provide and maintain the platform; you operate your own loyalty program on it and decide how it runs.

You must be at least 18 years old and operating a genuine business to create an owner account. You are responsible for the accuracy of your account details, for keeping your login secure, and for all activity under your account, including any staff you invite. Tell us promptly if you suspect unauthorised use of your account.

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Where a free trial is offered, your paid subscription begins automatically when the trial ends unless you cancel before then. You can cancel at any time from your billing settings, and cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, fees already paid are non-refundable. We may change our pricing on reasonable notice.

You agree not to use the Service unlawfully or to send spam or misleading messages; to upload content you do not have the right to use; to infringe anyone's rights; to attempt to breach security, scrape, reverse engineer, or disrupt the Service; or to resell or provide the Service to third parties other than your own customers. You are responsible for the messages you broadcast to your members and for ensuring they comply with all applicable laws, including spam and privacy laws.

You are responsible for the information about your customers that you collect through the Service, including having a lawful basis to collect it and to contact those customers. We process that information on your behalf to provide the Service, as described in our Privacy Policy. You must not collect more information than you need, or use it for purposes your customers would not reasonably expect.

We and our licensors own the platform, software, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. You keep ownership of your own content, such as your café name, logo, and member data, and you grant us the licence we need to host and display that content in order to operate the Service. Apple Wallet and Google Wallet are trademarks of their respective owners.

Passes are delivered through Apple Wallet and Google Wallet, which are governed by Apple's and Google's own terms. We rely on these and other third-party services, such as hosting and payment providers, and we are not responsible for their availability or actions.

We aim to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and carry out maintenance, from time to time.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where our liability for failing to comply with such a guarantee can be limited, it is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

To the extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, and we are not liable for any indirect, incidental, or consequential loss, or for loss of profits, revenue, data, or goodwill. To the extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You agree to indemnify us against claims, losses, and costs arising from your use of the Service, your content, the messages you send, or your breach of these Terms or of any law.

You may stop using the Service and close your café at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to us. When your account ends, your right to use the Service ends, and we may delete your data after a reasonable period, subject to our Privacy Policy and any legal obligations.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to let you know. Continuing to use the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

Questions about these Terms? Email us at rohanbhaju@gmail.com.